![]() How will orgs be impacted by this change? So the Salesforce for Outlook action menu, which lets your users create new Salesforce for Outlook records from the Salesforce for Outlook side panel, is being retired in June 2021. While we can delay the retirement of most features until 2023, there are still some dependencies that can’t be avoided. To delay retirement, we established some workarounds to the technical limitations facing Salesforce for Outlook as we neared the end of extended support for Internet Explorer 11. At that point, calls are blocked to Salesforce for Outlook as well. After Salesforce ends extended support for IE11 for Lightning Experience, APEX calls made from IE11 to Salesforce are blocked to maintain the end of the IE11 support. Because Salesforce Classic can’t interpret APEX calls, Salesforce for Outlook relies on Lightning Experience for users working from both Lightning Experience and Salesforce Classic. Salesforce for Outlook has relied on Lightning Experience to interpret APEX calls made from IE11. However, due to some Salesforce for Outlook dependencies on Microsoft Internet Explorer 11 (IE11), Salesforce for Outlook functionality is affected as Lightning Experience ends its extended support for IE11 . ![]() By June 2023, the full product will be retired.Īs of Winter ’19, Salesforce for Outlook entered a maintenance-only phase which reduced availability to existing users only. In June 2021, the Salesforce for Outlook side panel action menu will no longer be available for users to create Salesforce records from the side panel in Outlook. Learn about retirement details and your options for integrating Microsoft Outlook with Salesforce after retirement. But between June 2021 and June 2023, Salesforce for Outlook is retiring in a phased approach. Salesforce for Outlook has been helping reps stay productive for a long time.
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